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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Haven handles personal data in connection with its photo and art printing services, including inquiries, file review, proofing, production, and local delivery or collection within 札幌市.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Privacy email
[email protected]
Privacy phone
+81 90-1913-3762
Mailing address
北5条東1丁目 2-5, 札幌市, 北海道, JP, 060-0035
Privacy contact
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, review image files and print specifications, provide size and paper consultation, prepare quotes, manage test print review and final approval, produce printed items, arrange protected packaging and local delivery or collection, process payments, maintain records, support customer service, and protect against misuse or technical issues. We may also use limited technical data to operate and improve the website.

Processing is limited to the operational needs of the print studio.
02 · Sharing

Service Providers

We may share personal data with payment processors, delivery or collection partners, hosting and technical service providers, and other vendors that support our operations. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, a valid legal process, or a lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Print Haven, our customers, or others.

Legal disclosure is limited to what is necessary for compliance or protection of rights.
01 · Collection

Data We Collect

We may collect contact details, order and inquiry records, uploaded image files, file specifications, proofing notes, payment-related information, delivery or collection details, and technical data such as device and usage information. We also process communications sent to us and records created during file review, test print review, and production handling.

The categories collected depend on whether a person makes an inquiry, uploads files, or places an order.
02 · Sources

How We Collect Data

We receive data from contact forms, email, file upload submissions, and other communications you send to us. We also obtain information from your browser or device when you visit the site, and from service records created during inquiry handling, proof review, payment processing, and local delivery or collection arrangements.

Most information comes directly from the customer, while some technical data is generated automatically.
03 · Cookies

Cookie Categories

Cookies and similar technologies may be used for essential site functions, session management, preference storage, and limited analytics. Essential cookies help the site operate correctly, while preference cookies remember selected settings and analytics cookies help us understand general site performance and usage patterns.

We use only standard cookie categories needed for site operation and basic measurement.
04 · Controls

Cookie Controls

You can usually manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect basic site functions, form handling, or saved preferences. We do not rely on cookie settings to override legal or operational retention requirements.

Browser settings can limit cookies, although some site functions may be affected.
User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, you may withdraw that consent for future processing. Some requests may be limited if we must keep the data for legal, security, or business record purposes.

Available rights depend on the nature of the data and the applicable law.
Requests

How to Make a Request

To submit a privacy request, use the contact details in this policy and describe the data or activity concerned. We may need to verify your identity and clarify the scope of the request before responding. If a request cannot be fully granted, we will explain the reason to the extent required by law.

We may ask for information needed to confirm identity before acting on a request.
Data Retention

Retention

We retain personal data for the period needed to manage inquiries, complete orders, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or anonymize it where practicable, subject to any lawful retention duty or backup cycle that may delay immediate removal.

We keep data only for as long as needed for the relevant purpose or legal obligation.
Policy Updates

Policy Changes

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from its stated effective date. We encourage users to review the policy periodically so they remain aware of current practices.

We review this policy when our practices or legal obligations change.